Privacy Policy
Last updated: October 31, 2026
Who we are
TWIST Media Group LLC (“TWIST”, “we”, “us”) is a marketing agency based in Orlando and Kissimmee, Florida. This policy explains how we handle information collected through twistmediagroup.com.
Information we collect
Information you give us: when you use our contact form we receive your name, company, email, phone number, the service you are interested in, your message and the page you sent it from.
Chat: the TWIST AI assistant runs in your browser and answers from preset information; we do not store those conversations. If you choose “Talk to a person”, our live chat provider (Tawk.to) receives the messages and any details you decide to share.
Payments: payments are processed by Clover. TWIST does not receive or store your full card number on this website.
Technical information: like most websites, our hosting provider automatically records basic technical data such as IP address, browser type and pages visited. We also use your IP address briefly to prevent spam and duplicate form submissions.
How we use information
To answer your questions and prepare proposals; to provide and bill our services; to keep the website secure; to improve our website and services; and to meet legal obligations. We do not sell your personal information.
Who we share it with
Only with service providers that help us run our business, such as our website host and email provider, Tawk.to (live chat), Clover (payments) and Google Fonts (which delivers the fonts on this site and receives your IP address to do so). We may also share information when required by law.
Cookies and local storage
We save your language choice (English or Spanish) in your browser so the site remembers it. If you open the live chat, Tawk.to may set its own cookies to keep the conversation working. We do not use advertising cookies on this website.
How long we keep it
We keep inquiries and client records only as long as needed to serve you and to meet legal, tax and accounting requirements.
Your choices
You can ask us to access, correct or delete the personal information we hold about you by emailing support@twistmediagroup.com. You can also ask us to stop contacting you at any time.
Security
We use reasonable measures to protect information, including encrypted connections (HTTPS). No method of transmission over the internet is 100% secure.
Children
This website is intended for businesses and adults. We do not knowingly collect information from children under 13.
Other websites
Our site links to client websites and social networks. Their privacy practices are their own.
Changes and contact
We may update this policy and will post the new date at the top. Questions: support@twistmediagroup.com · 1-888-50-TWIST · Orlando, Florida.
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